Shipping Policy

SHIPPING POLICY

Last updated: July 26, 2026

Thank you for shopping at Iconic-Sneakers.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through our website, you agree to the conditions described below.

1. Business Information

Store name: Iconic-Sneakers
Legal business name: [Legal company name]
Website: [Website URL]
Customer support email: [Customer support email]
Business address: [Complete business address]

2. Shipping Destinations

Iconic-Sneakers currently ships to:

The United States.
[Canada, if applicable].
[United Kingdom, if applicable].
[European countries, if applicable].
Other eligible international destinations displayed at checkout.

Available delivery locations may vary depending on the product, shipping carrier, warehouse location, and local restrictions.

If your destination is unavailable at checkout, we are currently unable to ship your order to that location.

3. Order Processing Time

Orders are normally processed within [24-48 business days] after payment confirmation.

Processing includes:

Payment verification.
Fraud and security checks.
Product preparation.
Packaging.
Creation of the shipping label.
Transfer of the package to the carrier.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the following business day.

Processing time is separate from delivery time.

4. Order Verification

Some orders may require additional verification before shipment.

We may contact you to confirm:

Your billing information.
Your shipping address.
Your identity.
Your payment authorization.
Your order details.

Orders requiring verification may take longer to process.

If you do not provide the requested information within a reasonable period, your order may be cancelled and refunded.

5. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

United States

Standard Shipping: approximately [6–10 business days].

International Shipping

Standard International Shipping: approximately [7–20 business days].
Express International Shipping: approximately [4–10 business days].

These are estimates and not guaranteed delivery dates unless a specific guaranteed service is clearly stated during checkout.

Delivery times may vary depending on:

Shipping destination.
Carrier performance.
Customs processing.
Weather conditions.
Public holidays.
High order volumes.
Product availability.
Incorrect address information.
Events outside our reasonable control.

6. Free Express Shipping

Iconic-Sneakers may offer Free Express Shipping for eligible orders.

Eligibility may depend on:

The customer’s shipping destination.
The total order value.
The products included in the order.
The selected promotional offer.
Current carrier availability.

The shipping method and estimated delivery period available for your order will be displayed during checkout.

Free Express Shipping does not mean same-day delivery. Order processing time still applies before the package is transferred to the carrier.

We reserve the right to modify, limit, suspend, or discontinue free shipping promotions at any time, except for orders already accepted under the promotion.

7. Shipping Charges

Shipping charges are calculated and displayed at checkout before payment.

Shipping costs may depend on:

Delivery destination.
Package weight and dimensions.
Selected delivery method.
Product value.
Carrier rates.
Applicable promotional offers.

Additional charges may apply for remote areas, oversized packages, special delivery services, or international destinations.

8. Order Confirmation

After placing an order, you should receive an order confirmation email at the address provided during checkout.

Please review the confirmation carefully and contact us immediately if you notice an error involving:

Your name.
Your shipping address.
Your selected products.
Your selected size.
Your contact information.

The order confirmation confirms that we received your order. It does not necessarily confirm that the order has been accepted or shipped.

9. Shipping Confirmation and Tracking

Once your order has been shipped, you will normally receive a shipping confirmation email containing:

Your tracking number.
The name of the shipping carrier.
A tracking link where available.
The products included in the shipment.

Tracking information may take 24 to 72 hours to update after the shipping confirmation is issued.

A shipping label may be created before the carrier physically receives or scans the package. During this period, the tracking status may display messages such as:

“Label Created.”
“Shipment Information Received.”
“Pre-Shipment.”
“Awaiting Carrier Pickup.”

10. Multiple Shipments

Orders containing several products may be shipped separately.

This may happen when:

Products are stored in different warehouses.
Items become available at different times.
Different carriers are used.
Separate shipments allow faster delivery.

You may receive more than one package and more than one tracking number.

You will not be charged additional shipping fees solely because we divided your order into multiple shipments.

11. Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Address change requests must be submitted as soon as possible to:

[Customer support email]

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Once the package has been transferred to the carrier, you may need to contact the carrier directly to request:

A delivery hold.
A pickup location.
A delivery date change.
An address correction.
A package rerouting service.

Carrier fees may apply, and Iconic-Sneakers cannot guarantee that the carrier will approve the request.

12. Incorrect or Incomplete Addresses

Iconic-Sneakers is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

This includes:

An incorrect street number.
A missing apartment or unit number.
An incorrect postal code.
An incorrect city or state.
An incorrect recipient name.
An invalid telephone number.

If a package is returned to us because of an address error, the customer may be responsible for:

The original shipping cost.
Return shipping charges.
Reshipping fees.
Carrier correction fees.

We will contact you when the returned package is received and inspected.

13. Delivery Attempts

Shipping carriers may make one or more delivery attempts.

If nobody is available to receive the package, the carrier may:

Attempt delivery again.
Leave the package in a secure location.
Deliver it to a nearby pickup point.
Hold it at a carrier facility.
Return it to the sender.

Customers are responsible for monitoring tracking updates and collecting packages within the carrier’s required period.

14. Signature Requirements

A signature may be required for:

High-value orders.
Orders considered at risk of fraud.
Certain shipping destinations.
Certain carrier services.
Orders containing multiple products.

Where a signature is required, the customer must ensure that an authorized person is available to receive the package.

15. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

Verify the shipping address on your order.
Check around your property, mailbox, entrance, garage, or reception area.
Ask household members, building staff, or neighbors.
Allow up to 48 hours, as some carriers may update tracking shortly before final delivery.
Contact the shipping carrier and request delivery details.
Contact Iconic-Sneakers at [customer support email].

Please report the issue within [5 days] of the delivery confirmation.

We may ask you to provide:

Your order number.
Written confirmation that the package was not received.
Confirmation from the carrier.
A police report for suspected theft.
Additional information required for an investigation.

We will assist with the carrier investigation where reasonably possible. A replacement or refund will depend on the investigation, available evidence, carrier decision, shipping protection, and applicable consumer law.

16. Lost Packages

A package may be considered lost when:

Tracking has not updated for an extended period.
The carrier confirms that the package cannot be located.
The estimated delivery period has passed by a significant amount.
A carrier investigation confirms the loss.

We may open a claim with the carrier. Carrier investigations can take several business days or longer.

If the package is officially confirmed as lost, we may provide:

A replacement, subject to availability.
A refund to the original payment method.
Another solution agreed upon with the customer.

17. Damaged Packages

Inspect your package immediately after delivery.

If your order arrives damaged, contact us within [48 hours] of delivery and provide:

Your order number.
Clear photographs of the outer package.
Clear photographs of the shipping label.
Clear photographs of the damaged product.
A description of the damage.
Photographs of all packaging materials.

Keep the product, shoe box, shipping carton, and packaging materials until the claim has been resolved.

Do not discard or return the product before receiving instructions from our customer support team.

Claims submitted without sufficient evidence may take longer to process or may be rejected where legally permitted.

18. Delayed Orders

Unexpected delays may occur because of carrier disruptions, customs processing, weather, supply issues, or events outside our reasonable control.

If we become aware that your order cannot be shipped within the timeframe originally promised, we will provide information about:

The reason for the delay.
The revised shipping estimate.
Your option to accept the delay.
Your available cancellation and refund rights.

For US orders, an online seller generally must have a reasonable basis for the advertised shipping period. When the promised shipping deadline cannot be met, the customer must generally be offered the choice of accepting the delay or cancelling for a prompt refund.

19. International Orders

International orders may be inspected or delayed by customs authorities.

Delivery estimates do not include customs delays unless otherwise stated.

Customers are responsible for ensuring that the products ordered can legally be imported into the destination country.

International packages may be subject to:

Customs duties.
Import taxes.
Brokerage charges.
Processing fees.
Local government charges.
Carrier collection fees.

Unless checkout specifically states that duties and taxes are included, these charges are not included in the purchase price or shipping charge and may be collected separately.

US Customs and Border Protection explains that the importer is ultimately responsible for duties owed on imported internet purchases.

Iconic-Sneakers does not control these charges and cannot predict their exact amount.

20. Customs Refusal or Non-Payment

If a customer refuses to pay applicable customs charges or refuses an international package, the package may be:

Held by customs.
Abandoned.
Destroyed.
Returned to the sender.

Where a refund is available after the package is returned, we may deduct, to the extent legally permitted:

Original shipping charges.
Return shipping costs.
Customs fees.
Duties paid on the customer’s behalf.
Carrier handling charges.

A refund cannot be processed until the returned package has been received and inspected.

21. Refused and Unclaimed Packages

If a package is refused, unclaimed, or returned because the customer failed to collect it, the customer may be responsible for:

Original shipping charges.
Return shipping charges.
Reshipping costs.
Carrier fees.

If the customer requests reshipment, all applicable charges must be paid before the package is sent again.

22. Order Cancellations

Cancellation is not guaranteed.

Orders cannot normally be cancelled after they have:

Entered preparation.
Been transferred to a fulfillment partner.
Received a shipping label.
Been shipped.

If cancellation is no longer possible, you must receive the package and follow our Return and Refund Policy.

23. Returns and Exchanges

Shipping a product back to Iconic-Sneakers does not automatically qualify the customer for a refund or exchange.

All returns and exchanges are governed by our separate Return and Refund Policy.

Unauthorized returns may be refused or returned to the customer.

Customers should not send products to the address displayed on the shipping label without first receiving return instructions.

24. Events Outside Our Control

Iconic-Sneakers is not responsible for delays caused by events outside our reasonable control, including:

Severe weather.
Natural disasters.
War or civil unrest.
Government restrictions.
Customs inspections.
Carrier strikes.
Transportation interruptions.
Public health emergencies.
Internet or system outages.
Supply-chain disruptions.

We will make reasonable efforts to provide updates and fulfill affected orders as soon as possible.

Nothing in this section limits consumer rights that cannot legally be excluded.

25. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to:

Shipping carriers.
Delivery locations.
Processing procedures.
Shipping rates.
Promotional offers.
Applicable legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not retroactively reduce rights already attached to an accepted order.

26. Contact Us

For questions about an order, tracking information, or delivery, contact:

Iconic-Sneakers Customer Support

Legal business name: Iconic-Sneakers
Email: contact@iconic-sneakers.com
Website: www.iconic-sneakers.com
Business address: 1209 Mountain Road Pl NE, Albuquerque New Mexico 87110-7836, United States
Customer service hours: 24/24

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